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| Q: What is Case
tracking? |
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| Q: Who updates
it? |
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| A: This is a
way for you to see a report on your matter (whatever sort
of matter it is - conveyancing, divorce, whatever) on
the internet, 24 hours a day. Have a look at an example
of the type of report you would see. |
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|
| A: It's updated
totally automatically. We do all our work in the office
on a computerised system. The reports you see are a reflection
of what has happened on that system. If the report says
we haven't done it, then we haven't - it's as simple as
that. |
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| Q: Is it secure? |
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| Q: How often is
it updated? |
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| A: Yes. you can
only access the reports with a case number that we provide,
and a password that you provide. We do not use the case
number on any other correspondence, and the password is
not revealed to anyone other than our staff. You are responsible
for making sure your password and case number details
are not revealed to anyone else who may have access to
your own computer. |
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| A: The reports
are updated twice a day every day, but you can obviously
look at them 24 hours a day. No-one monitors how often
you look at the reports, and you can E-mail the staff
in charge of your case directly from the reports |
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| Q: How much does
it cost? |
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| Q: Can anyone
use this? |
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| A: It's totally
free. We have used our computer systems to make sure that
there is no extra work involved in us providing the reports,
and therefore we don't make a charge for them. |
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| A: Provided we
are acting for you in your conveyancing, then yes you can have your own reports.
We already provide these to a large number of our clients
- see what they think
of them |
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