Who are we?
Well, Legalmove is the online conveyancing division of Fidler & Pepper Solicitors, who have been doing conveyancing online since 1995 (and offline since 1888!). We were the first law firm in the UK to do conveyancing quotes online, the first in the UK to let our clients check the progress of their case online (online case-tracking), and the first to update our clients via SMS texts.

Our main office is at Mansfield, Nottinghamshire. We are a specialist conveyancing firm that handles over a billion pounds worth of conveyancing transactions every year. We have won awards both in the IT industry and from the Sunday Times 'Best Companies to work for' competition. We also have the ISO9001 and Investors in People quality marks.

Finally as we are a firm of solicitors we are regulated by the Solicitors Regulation Authority and comply with the Solicitors Regulation Authority's rules and regulations. We also have in place £10 million of professional indemnity insurance - just to give you peace of mind.

None of that really begins to describe who we are and what we're about though.
It's a great place to work. A few years ago we worked out what we wanted the firm to be and really the main thing was to keep the culture the same as it's always been - it's always been a friendly place to work - and we reckon that this is an ideal starting point for the business

If it's a good place to work then the staff are happy; if they're happy they'll generally give better service to our clients. Then you get into a virtuous spiral where happier clients refer to their friends who come and use our happy staff until eventually we all skip into the sunset holding hands. It doesn't quite work like that but making it a good place to work is a strong start and we do believe it helps us give our clients better service.

We also put extra work into client care, running additional courses each year to try and focus on a different aspect of working with people - trying to make sure everyone gets to see things from the clients perspective. If you're dealing with a particular sort of work every day then it's easy to forget that for each of our clients their particular case is a major thing to them and needs to be treated accordingly.

We certainly don't always get it right but when we make mistakes we also try and learn from them. On complaints it's very tempting to get defensive and run away from the problem. We really try not to do this and use each complaint as a starting point to see if we can improve our systems to stop it happening again. If this makes us sound perfect then we aren't - but we're trying really hard to get it as good as we can.